Returns & Refunds Policy
If for any reason you are unhappy with your order then please Contact Us as soon as possible.
All of our products are sold with a 28 day money back guarantee and must be returned to us within 28 days of you receiving them. Returns can only be accepted where products are unopened, unused and still in their packaging or with their tags still attached.
In the interests of hygiene and for your protection, we do not accept returns of, or refunds on opened products.
Currently we are unable to offer a free returns service unless the item is faulty.
Should you wish to return a product then please return to the following address:
Naughton&Wilson Ltd Return
71-75 Shelton Street, Covent Garden, London WC2H 9JQ
Please make sure when returning something that you securely package the item as anything damaged in the post due to insufficient packaging may receive no refund. Don’t forget to include a note with your order number, name and address along with your reason for returning inside your returned package. Failure to include your details, may result in your refund or exchange being delayed.
Please obtain proof of postage from the Post Office when you send your item to us. It is your responsibility to keep the proof of postage as we may not be able to process your refund or replacement in the unlikely event that your item is lost in transit. Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Once we have received your returned parcel then we will organise your refund or replacement for you and contact you regarding this.
If your order is returned to our warehouse due to being undelivered after one or more attempts, if it is not collected from a named collection point, or if the address was incorrect, you will receive a refund in the form of store credit. Please note if you paid any shipping for your order you will not receive a refund for this amount.
If you wish to return your parcel after the 28 day money back guarantee for whatever reason or there is an issue with the package you received then please Contact Us at the earliest possible time to speak to a member of our team.
If you have any questions then please click here to Contact Us or call +447825 666 121. Please also refer to our Customer Services section for more information on specific topics.
Our Customer Service Team are available between 9.00am and 5.00pm (Mon-Fri), except Public and Bank Holidays in UK. Please note that our Returns Policy must be read in conjunction with our Terms and Conditions. We reserve the right to change the Returns Policy at any time.
